Refund policy

Returns and cancellations

The artworks we handle are unique or available in limited quantities. Once an order is confirmed, we do not accept cancellations, returns, or exchanges due to a change of mind or other reasons attributable to the customer. If you have questions about an artwork's technique, dimensions, framing, condition, or installation, please contact us before placing an order.

Incorrect items, damage, or discrepancies with the agreed description

If the item delivered differs from your order, has been damaged in transit, or has a defect that clearly differs from the product description, please contact roid1@me.com, preferably within 7 days of delivery.

If you suspect damage in transit, please contact us within 48 hours of delivery where possible, with photographs showing the outer box, packaging materials, shipping label, and damaged areas. Please retain the item and packaging until our inquiries with the carrier are complete.

If we are responsible, we will cover return shipping and advise on repair, return and refund, or another appropriate solution according to the nature and condition of the artwork. As works may be unique, an exchange for an identical work may not be available.

The contact periods above do not improperly restrict your statutory rights.

Return procedure

We may be unable to accept returns sent without prior contact. If a return is required, we will provide instructions on the shipping method, return address, and packaging. If an artwork is returned contrary to our instructions and suffers further damage, the refund amount or other arrangements may be adjusted.

Refunds

After receiving the item eligible for return and checking its condition, we will advise you of the refund method and expected date. Processing by payment providers or financial institutions may take additional time before the refund appears in your account.